Your go-to companion to uncover best-rated restroom
Your go-to companion to uncover best-rated restroom
Your go-to companion to uncover best-rated restroom
Rest & Pees
Rest & Pees
Rest & Pees
Creative App Design
Creative App Design
Creative App Design
The Problem
Increased focus on hygiene, cleanliness and efficiency has led to challenges in finding appropriate public toilets, making it a more difficult task for individuals in need.
The Solution
A toilet locator application that provides ETA and reliable reviews from other users of public toilets experiences.
The Problem
Increased focus on hygiene, cleanliness and efficiency has led to challenges in finding appropriate public toilets, making it a more difficult task for individuals in need.
The Solution
A toilet locator application that provides ETA and reliable reviews from other users of public toilets experiences.
The Problem
Increased focus on hygiene, cleanliness and efficiency has led to challenges in finding appropriate public toilets, making it a more difficult task for individuals in need.
The Solution
A toilet locator application that provides ETA and reliable reviews from other users of public toilets experiences.
Team members:
Bo Zhu
Seung Min (Scott)
HengKe (Kei) Meas
Team members:
Bo Zhu
Seung Min (Scott)
HengKe (Kei) Meas
Team members:
Bo Zhu
Seung Min (Scott)
HengKe (Kei) Meas
My Role: UI/UX Designer, Researcher
My Role: UI/UX Designer, Researcher
My Role: UI/UX Designer, Researcher
Time: 3 weeks
Time: 3 weeks
Time: 3 weeks
The Product
The Product
The Product
Find closest usable toilets by searching locations.
Find closest usable toilets by searching locations.
Find closest usable toilets by searching locations.
See the routes to the toilet by foot/ car and know how far the toilet is.
See the routes to the toilet by foot/ car and know how far the toilet is.
See the routes to the toilet by foot/ car and know how far the toilet is.
Give reviews and share your experience;
Know the real conditions of toilets by reading reviews.
Give reviews and share your experience;
Know the real conditions of toilets by reading reviews.
Give reviews and share your experience;
Know the real conditions of toilets by reading reviews.
Save the toilets you’ve been and go there when you need it next time.
Save the toilets you’ve been and go there when you need it next time.
Save the toilets you’ve been and go there when you need it next time.
Set your preference and make it to find a toilet you need.
Set your preference and make it to find a toilet you need.
Set your preference and make it to find a toilet you need.
Research
Research
Research
We did 5 interviews and received 18 responses from our survey to understand users’ habits and identify the key challenges users face when searching for and utilising public toilets.
We did 5 interviews and received 18 responses from our survey to understand users’ habits and identify the key challenges users face when searching for and utilising public toilets.
We did 5 interviews and received 18 responses from our survey to understand users’ habits and identify the key challenges users face when searching for and utilising public toilets.
Findings
Findings
Findings
Google Maps;
Apple maps;
Ask around, service employee for directions;
I have my go-tos for public toilets.
Current tools
Current tools
Current tools
Google Maps;
Apple maps;
Ask around, service employee for directions;
I have my go-tos for public toilets.
Google Maps;
Apple maps;
Ask around, service employee for directions;
I have my go-tos for public toilets.
Locating public toilets is a hassle;
Toilets are unusable due to state of hygiene;
It is hard to find public toilets when travelling.
Locating public toilets is a hassle;
Toilets are unusable due to state of hygiene;
It is hard to find public toilets when travelling.
Locating public toilets is a hassle;
Toilets are unusable due to state of hygiene;
It is hard to find public toilets when travelling.
Pain points
Pain points
Pain points
Users’ preference
Users’ preference
Users’ preference
Cleanliness is the most important;
Level of privacy;
Distance and location;
Accessibility and facilities.
Cleanliness is the most important;
Level of privacy;
Distance and location;
Accessibility and facilities.
Cleanliness is the most important;
Level of privacy;
Distance and location;
Accessibility and facilities.
Cleanliness is the most important;
Level of privacy;
Distance and location;
Accessibility and facilities.
Our Users
Our Users
Our Users
Our user says...
“I never thought about googling public toilets around me when I am outside.”
“Sometimes, Information is different from the actual condition.”
Our user says...
“I never thought about googling public toilets around me when I am outside.”
“Sometimes, Information is different from the actual condition.”
Our user says...
“I never thought about googling public toilets around me when I am outside.”
“Sometimes, Information is different from the actual condition.”
Our user thinks...
“I try to avoid using a public toilet, but what if it’s urgent?”
“Public toilets are also required for nappy changing, washing hands and cloth changing.”
Our user thinks...
“I try to avoid using a public toilet, but what if it’s urgent?”
“Public toilets are also required for nappy changing, washing hands and cloth changing.”
Our user thinks...
“I try to avoid using a public toilet, but what if it’s urgent?”
“Public toilets are also required for nappy changing, washing hands and cloth changing.”
Our user does...
“I sometimes google the locations when I am in an unfamiliar area.”
“I share my experience with my friends”
Our user does...
“I sometimes google the locations when I am in an unfamiliar area.”
“I share my experience with my friends”
Our user does...
“I sometimes google the locations when I am in an unfamiliar area.”
“I share my experience with my friends”
Our user feels...
“Hygiene is what matters when using a public toilet.”
“Seeking a toilet when it’s urgent can be frustrating”
Our user feels...
“Hygiene is what matters when using a public toilet.”
“Seeking a toilet when it’s urgent can be frustrating”
Our user feels...
“Hygiene is what matters when using a public toilet.”
“Seeking a toilet when it’s urgent can be frustrating”
How might we
deliver a pathway to reliable recommendations/reviews of public toilets to our users so that they are aware of toilet conditions, location and facilities?
How might we
deliver a pathway to reliable recommendations/reviews of public toilets to our users so that they are aware of toilet conditions, location and facilities?
How might we
deliver a pathway to reliable recommendations/reviews of public toilets to our users so that they are aware of toilet conditions, location and facilities?
Ideation
Ideation
Ideation
Based on our research, we made a story board to better understand user’s pain points and try to find the best solutions, starting to think about what features in Rest & Pees might help users to find a usable toilet.
Based on our research, we made a story board to better understand user’s pain points and try to find the best solutions, starting to think about what features in Rest & Pees might help users to find a usable toilet.
Based on our research, we made a story board to better understand user’s pain points and try to find the best solutions, starting to think about what features in Rest & Pees might help users to find a usable toilet.
Needs to go toilet
Needs to go toilet
Needs to go toilet
Finds an out-of-order one
Finds an out-of-order one
Finds an out-of-order one
Frustration
Frustration
Frustration
Rest &Pees
Rest &Pees
Rest &Pees
Searches family room and gets navigation.
Searches family room and gets navigation.
Searches family room and gets navigation.
Her baby’s nappy is fresh and clean!
Her baby’s nappy is fresh and clean!
Her baby’s nappy is fresh and clean!
Using “I like, I wish, What if” statements and How, Now, Wow statements, We decided three features would be included in our design.
Using “I like, I wish, What if” statements and How, Now, Wow statements, We decided three features would be included in our design.
Using “I like, I wish, What if” statements and How, Now, Wow statements, We decided three features would be included in our design.
Shows ETA from current location to toilets on foot/ in a car;
Users are able to save the toilets they’ve been;
Users can give reviews and rate toilets/ share experience.
Shows ETA from current location to toilets on foot/ in a car;
Users are able to save the toilets they’ve been;
Users can give reviews and rate toilets/ share experience.
Shows ETA from current location to toilets on foot/ in a car;
Users are able to save the toilets they’ve been;
Users can give reviews and rate toilets/ share experience.
Sketched Wireframe
Sketched Wireframe
Sketched Wireframe
Testing
Testing
Testing
We did 4 moderated guerrilla user testings to analyse the user experience in our mid-fidelity prototype. Based on the testing results, we made a iteration plan as showed below.
We did 4 moderated guerrilla user testings to analyse the user experience in our mid-fidelity prototype. Based on the testing results, we made a iteration plan as showed below.
We did 4 moderated guerrilla user testings to analyse the user experience in our mid-fidelity prototype. Based on the testing results, we made a iteration plan as showed below.
“What does the plus button do?”
It’s supposed to be a cantered-location button, change the button design to make it clear
“What if the travel time was available for every toilets shown on the map?”
Distance labelled on the map (Example shown in red)
“What if I want find a toilet in a shopping centre or within a certain distance.”
Review research data and analyse user’s needs in Preference
Add more options for users in Preference
“I wish I can see my closest toilet in my Bookmarks.”
Adding a sorting button in My Bookmarks
“The text on the boarding pages was hard to read.”
“The text on the boarding pages was hard to read.”
Re-arrange the writing
Re-arrange the writing
“I want to search an particular area in the review section.”
“Want to read the reviews for specific toilets.”
“I want to search an particular area in the review section.”
“Want to read the reviews for specific toilets.”
Add a Search bar for locations in review page
Add a Search bar for locations in review page
“What if the travel time was available for every toilets shown on the map?”
“What if the travel time was available for every toilets shown on the map?”
Distance labelled on the map (Example shown in red)
Distance labelled on the map (Example shown in red)
“What does the plus button do?”
“What does the plus button do?”
It’s supposed to be a cantered-location button, change the button design to make it clear
It’s supposed to be a cantered-location button, change the button design to make it clear
“What if I want find a toilet in a shopping centre or within a certain distance.”
“What if I want find a toilet in a shopping centre or within a certain distance.”
Review research data and analyse user’s needs in Preference
Add more options for users in Preference
Review research data and analyse user’s needs in Preference
Add more options for users in Preference
“I wish I can see my closest toilet in my Bookmarks.”
“I wish I can see my closest toilet in my Bookmarks.”
Adding a sorting button in My Bookmarks
Adding a sorting button in My Bookmarks
Final Design
Final Design
Final Design
Further Development
Further Development
Further Development
Add more interaction and animation to make the design more engaging.
work on the review part and make it more like a community, which can be something outstanding from other similar app?
Adding a free wifi searching feature can be handy?
Add more interaction and animation to make the design more engaging.
work on the review part and make it more like a community, which can be something outstanding from other similar app?
Adding a free wifi searching feature can be handy?
Reflection
Reflection
Reflection
This is my first end-to-end group project. It was a good opportunity for me to practice my research, interaction design and testing skills.
It was a great experience working with Kei and Scott. We were able to allocate tasks according to team member’s strength. For example, I took more responsibility in user interview and research because of my social work background; Scoot helped to sketch the story board and wireframe by using his sketching experience. By getting the right person to do the right thing, I would say we worked very efficiently as a team. Meanwhile, we also learnt different skills from each other along the journey.
This is my first end-to-end group project. It was a good opportunity for me to practice my research, interaction design and testing skills.
It was a great experience working with Kei and Scott. We were able to allocate tasks according to team member’s strength. For example, I took more responsibility in user interview and research because of my social work background; Scoot helped to sketch the story board and wireframe by using his sketching experience. By getting the right person to do the right thing, I would say we worked very efficiently as a team. Meanwhile, we also learnt different skills from each other along the journey.